Refund policy
Returns & Refunds Policy dmzboutique.com
We want you to be happy with your purchase. If something isn’t right, we’re here to help.
Please note: We only ship within Slovenia. Returns are therefore only accepted from addresses within Slovenia.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be:
- Unused and in the same condition you received it
- With all original tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to Start a Return
- Contact us at info@dmzboutique.com and let us know which item(s) you would like to return.
- If your return is accepted, we will send you a return shipping label and clear instructions on how and where to send the package.
- Please do not send items back to us without first requesting a return. Packages sent without prior approval will not be accepted.
You can always reach us with any return-related questions at info@dmzboutique.com.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it. If the item is damaged, defective, or if you received the wrong product, contact us immediately at info@dmzboutique.com so we can resolve the issue as quickly as possible.
Items That Cannot Be Returned
Unfortunately, we cannot accept returns on:
- Sale items
- Gift cards
Exchanges
We do not process direct exchanges. The fastest way to get the item you want is to return the original item. Once your return is accepted and processed, you can place a new order for the item you prefer.
Refunds
Once we receive and inspect your return, we will notify you by email to let you know whether the refund has been approved.
If approved, your refund will be issued to the original payment method. Please note that it may take a few additional business days for your bank or card provider to process and display the refund on your account.
Return Shipping
If the return is due to our error (wrong item, damaged, or defective product), we will cover the return shipping costs. In all other cases, the customer is responsible for the return shipping costs.
Questions?
We’re happy to help. Just email us at info@dmzboutique.com.
